Visitor
•
1 Message
cable line fell
during a recent storm the cable line from the house to the pole in the nearby ally has fallen.
{Edited: Personal Information]
the line runs to the back of our house and is lying on the roofline of our garage.
[Edited: Personal Information]
Please send a tech to repair
XfinityQue
Official Employee
•
94 Messages
20 days ago
Hi @user_h35i3s - thank you for reaching out on our forums! You have reached the right place, and we can help you with that. Having those cable lines fall can be huge, and we understand. To move forward with your request, please send us a direct message with your full name and service address. From there I can authenticate your account and assist you further.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Please refrain from posting personal information in public spaces as outlined in our Xfinity Forum Guidelines.
(edited)
0
0