Cable line not buried

It’s over 3 weeks that our 

internet has been put in and the exposed cable is in our neighbors yard. 

Thanks for confirming, @user_wa620x. I'd like to do everything I can to help look into getting that cable buried. Please send a direct message including your full name and service address, and we can get started anytime.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

I don’t have the neighbors address XFinity installer put the cable there send someone out to take care of burying the cable

It was truly a pleasure working with you in private, @user_wa620x and helping get both the line replacement and tap installation completed! 😊 I sincerely appreciate your patience throughout the entire process. I know this was not a quick fix, and thank you for sticking with us while we worked to get everything resolved. Thank you again for your patience, your time, and for being a valued Xfinity customer. Have a wonderful day. 🎉😊