Visitor
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1 Message
Cable Lines tied into tree
Hello, I work for a company who is trying to complete a tree removal, but cable lines are tied into the tree. Who can I reach out to to have these properly restrung? I am struggling to get the right options via the customer service line.
XfinityAmira
Official Employee
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4.4K Messages
7 days ago
Hi user_gv390w! Thanks for reaching out on our Xfinity Forum. We appreciate you taking the time to let us know about these lines that are intertwined with the trees. My team is here to help and would be more than happy to assist you with this. Please send us a Direct Message so that we can help. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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