I'm going to be planting a tree and bushes and I need to know the cable location. Julie sent comcast 3 request to locate and it keeps coming back no conflict
I know that there is a cable.
I don't need the cable moved I just need to know where it is
Have you contacted 811 to have the underground utilities marked? That is the organization that handles providing underground locations nationwide.
https://call811.com/811-In-Your-State
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Yes all of the other utilities have been marked . 811 sent 3 request to comcast and with in 1 minute of that request comcast sent a message of no conflict
user_zp3gob There are no aerial lines coming to your home?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @user_zp3gob! Thanks again for reaching out over the Xfinity Community Forum, and for allowing our Digital Care Team the chance to help moves things along for you concerning this line location. We've confirmed with our local team that the work was completed earlier this month, which is great news! I'm so glad they were able to help as quickly as they did :) And as I mentioned in my last direct (private) message, you are welcome to reach back out if you need anything else. For new concerns, feel free to create a new post in the forums for further assistance, and we'll always be here to support you however we can!
XfinityThomasB
Official Employee
•
1.8K Messages
23 days ago
Good morning user_zp3gob
Can you please provide some specifics on the issue with the cable and the conflict in question? Is there a cable re-route needing to be done?
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XfinitySara
Official Employee
•
1.6K Messages
2 hours ago
Hello, @user_zp3gob! Thanks again for reaching out over the Xfinity Community Forum, and for allowing our Digital Care Team the chance to help moves things along for you concerning this line location. We've confirmed with our local team that the work was completed earlier this month, which is great news! I'm so glad they were able to help as quickly as they did :) And as I mentioned in my last direct (private) message, you are welcome to reach back out if you need anything else. For new concerns, feel free to create a new post in the forums for further assistance, and we'll always be here to support you however we can!
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