Visitor
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1 Message
Cable lying on ground near street/lawn - underground installation request
There's an Xfinity cable on the ground near the street/lawn at my property. I'd like someone to inspect it and arrange proper underground installation. Can Xfinity Support help?
XfinityJeffB
Official Employee
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946 Messages
5 hours ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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How to: Direct messaging within the forum | Xfinity Community Forum
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