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Susancv2
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14 Messages

Thursday, June 18th, 2026 5:23 PM

Cable needs to be buried

Along Wildflower Way, Naples, Fl there is an Xfinity cable running from a box, placed on top of trees, on the ground and down to another box about 1/2 mile away.  This has been there since the beginning of the year.  It needs to be buried.  We have entered hurricane season and this is a hazard.  We have had one accident tripping on the line where it crosses a sidewalk. 

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12 hours ago

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XfinityKassie

Official Employee

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2.5K Messages

13 hours ago

 

Susancv2 Good afternoon! Thank you for taking the time to bring the line concern to our attention through Xfinity Forums. I'm happy to help you today. Is this outside your residence? 

 

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Susancv2

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I am president of the Master Association that covers this area.  This affects the golf course and several communities.

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12 hours ago

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XfinityEmilyB

Official Employee

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2.9K Messages

 

Susancv2 I appreciate you letting us know about this exposed cable so we can open a ticket for your local technicians to have it safely buried. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

 

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