user_izk8l5 thank you for using the Xfinity Community Forums page to reach out today regarding the downed line. We appreciate you bringing this to our attention so that we can get it promptly addressed. I know you mentioned currently being without service, so let's get a direct message going to get you back up and running as soon as possible. Please include your full name and complete service address as well.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
XfinityMarcus
Official Employee
•
1.4K Messages
27 days ago
user_izk8l5 thank you for using the Xfinity Community Forums page to reach out today regarding the downed line. We appreciate you bringing this to our attention so that we can get it promptly addressed. I know you mentioned currently being without service, so let's get a direct message going to get you back up and running as soon as possible. Please include your full name and complete service address as well.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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