Cables removed from pole

Hey there user_zqalin, thank you for coming to our Forum for help with that pole you need removed. I totally get how important this is for you, and I can help get us going in the right direction. Just in terms of safety, and your home, I can see why you're reaching out. We'll need to create a ticket to get a specialized tech out there to remove that aerial drop. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
• Press Enter to send your message

I’m curious to know if this has, in fact, been taken care of yet? I’m facing a similar issue and have received no help from xfinity despite hours spent on the phone with them. 

I need to get a cable removed off some power poles also and not sure how to direct message. The house has been removed and the property is going commercial and power company is removing the poles.