cacel

user_rfbq8r Hello! Thanks for creating a post for us on our Xfinity Forums for help with closing the accounts. I'm sorry that you need to cancel these accounts, but I understand life needs and would be happy to assist you with both items. 

Can you please send us a direct message with your name and service address? From there we will have to verify the account, and we can process the cancellation from there. I look forward to helping you out and hopefully if you need anything in the future you will visit us here for help. 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

user_rfbq8r Thank you again for reaching out to us for help. I'm happy to know that another team was able to help out and close that account for us. I hope that if there's anything you need in the future that you will each out to my team here on our Xfinity Forums. Have a great weekend!