Visitor
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8 Messages
Call Center
Why outsource???
Our Call Center has been outsourced to a foreign country...any time they are called they either cheat and upgrade the account that called in WITHOUT permission..or blow smoke up our rears. Is this how Comcast/Xfinity earns revenue?? Is that why they won't fix a known issue?? Then we are told to fix our issue ourselves...again..passing the buck to the customer..So, we are expected to do their jobs as well?? Biggest mistake Comcast made was to outsource their Customer Service to people who just don't care or even want to learn how to do their own jobs.
Suggestion??? Why don't you bring back the jobs to the US..where we actually understand and know how to do our jobs? When Comcast came to town in 1984, they had the worst customer service around. Here it is 2025 and instead of fixing and improving...you shipped everything overseas and turned a blind eye in order to get cheap labor and not have to give, or offer 401K or insurance.
Chats..no one seems to be able to finish a chat..they pass you around and then end the chat without resolution.
Calls..no one wants to help. We are told it's an online thing and you can do it yourself. Calls are continuosly put on lengthy holds and are transferred..only causing us to have to repeat all over. I can only think the logic is to frustrate us so badly we hang up..wow really?
Store..we are told that Comcast has given the "Call Center" full power to do and control everything..meaning??? They refer us back to the Call Center after we drive to the Store with the comment..."we can't ..call the call center and ask them for help"....again..WOW
Accepted Solution
user_v2k2p3
Visitor
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5 Messages
18 days ago
Why do you guys give customers the run around to get there gift card that you promised them. It like you scamming the customer.
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XfinityThomasB
Official Employee
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2.1K Messages
20 days ago
Good morning user_s79gm9. Our team is based out of our corporate headquarters and value your satisfaction and confidence. Could you please provide some details on the issue that is happening? Rest assured, we are here to help.
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user_v2k2p3
Visitor
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5 Messages
4 days ago
Comcast Customer Service
Xfinity Corporate Office
1701 John F. Kennedy Blvd.
Philadelphia, PA 19103
Subject: Unfulfilled Gift Offer Despite Repeated Follow-ups
Dear Comcast Customer Service,
I am writing to formally express my frustration regarding an unresolved issue that has now persisted for over three months. When I signed up for my current service plan, I was offered a promotional gift [specify if it was a prepaid card, streaming device, etc.] as part of the package.
Despite fulfilling all the eligibility requirements, I have not received this promised gift to date. I have contacted your customer support team multiple times regarding this matter. Two tickets were created under my account to address the issue; however, neither has resulted in a resolution or meaningful update.
I find this situation extremely disappointing and unprofessional, especially given the amount of time I have spent following up on what should have been a straightforward fulfillment process. As a long-time paying customer, I expect to be treated with transparency and respect, and this ongoing lack of resolution is unacceptable.
I kindly request that you immediately look into this matter, provide me with a clear explanation for the delay, and ensure that the promised gift is sent without further excuses or delays.
If I do not receive a response and resolution within seven business days, I will be left with no choice but to file a complaint with the Better Business Bureau (BBB) and escalate this matter to the relevant consumer protection authorities.
Thank you for your immediate attention to this issue. I look forward to your prompt response.
Sincerely,
Ken
[Edited: "Personal Information"]
(edited)
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