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Saturday, January 18th, 2025 4:51 PM

Cameras- along with [Edited] “customer service”

I have been a long time customer and have asked nothing from your company until now. Last Friday some [Edited: "Inflammatory"] on the other end of the phone decided it would have been a good idea to wipe out my wifi from my router and create a new one. In light of that my “old style” cameras were no long able to reconnect ever again according to the technician that came out. These cameras worked and performed perfectly as they should. I shouldn’t be held accountable for xfinity causing this issue and on top of that no longer supporting this tech. I will not be purchasing new cameras and will be going to AT&T if you guys don’t make this right by supply the cameras at no cost. I’ve spoke with people on your [Edited: "Language"] customer service line getting to 7 people and all of them telling me I’m sorry but you have to buy new cameras and there is ZERO they can do to help me. I will give a week for someone to get in contact with me. If not I’ll be going to AT&T and would be fooling as a company to allow that.

Official Employee

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1.9K Messages

3 months ago

 

user_vkgguq Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of he experience you're having and we'll do our best to help you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

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1 Message

14 days ago

How was this resolved?

Official Employee

 • 

1.9K Messages

 

user_fmx7yf Hello, thank you for reaching out via our Xfinity Community Forum. I'm truly sorry for the trouble you've gone through. To help me understand the situation fully and see what options we can explore, could you please send me a direct message with your full name, address, and any relevant account details? I want to escalate this and ensure your concerns are heard by the right people. I'll do everything I can to advocate for you and find a resolution that addresses your needs. We'll work together to get this sorted out.

 

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