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user_jb4din
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Wednesday, October 29th, 2025 12:47 AM

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Can I Use My Own Equipment for a Price Discount When I Upgrade My Package?

I currently have a very old internet package and want to upgrade to the 500Mbps 5 year price fix, instead of canceling and going with fiber.  

The package states that it includes the modem/router, so If I use my own equipment, will the price be cheaper than what is advertised?

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1 month ago

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EG

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114.9K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJustinC

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1.9K Messages

2 months ago

Hello, @user_jb4din thank you for reaching out over Xfinity Forums. You've contacted the right place for support and want to answer your question regarding using your own equipment. There is not an additional discount for customers who use their own modem, with the new next generation promotions customers who provide their own modem will get unlimited data now where that was only included with customers who had xFi complete previously. 

If you haven't checked recently, we do have the great option of checking certified modems compatible with our network and ones that support higher than 35 MBPS upload if those are available in your area: https://www.xfinity.com/support/internet/customerowned

Please let me know if that was helpful, or if there is anything else I can answer or assist with. 

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user_jb4din

Visitor

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7 Messages

@XfinityJustinC​, I'm looking over the plans again, and it states unlimited data and equipment included.  Is there a high speed data cap, then reduced speed for the remaining billing cycle?

If not, then there is no need for me to buy a wired gigabit router (for firewall), and just use the Xfinity equipment, but if there is a high speed cap, then I will buy that gigabit router.  The modem I have is supported.

Also, if I upgrade and choose your equipment, will it be shipped to me for self install, or will a representative come out and install it?

Let me know, so I can figure out which way to go and get this order happening.

 

2 months ago

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XfinityJeff

Official Employee

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472 Messages

@user_jb4din there is no cap for the data or reduced speeds for the next gen plans. The plan has unlimited data and the speeds would stay the same regardless of the amount of data used in a month. If you were to upgrade and choose to get one of our gateways, it could either be mailed out, or you can pick it up at a local Xfinity store for a self install.

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2 months ago

user_jb4din

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@XfinityJeff​ Are there any documentations of your "gateway" that I can read before I make my final decision?  Product dimensions and user guide?  I only ask because my home is fully networked as is, so I want to know the details of your equipment first and foremost.

1 month ago

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XfinityRay

Official Employee

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3.5K Messages

This is a great link that goes over the options for our Gateways, https://www.xfinity.com/support/articles/broadband-gateways-userguides. The XB7 model normally would come with the 500 Mbps speed. There is a section about the XB7 with specs and then a chart is listed lower on the page that has further information. Please let us know if you have further questions. We can help with getting your plan updated when you are ready. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

user_jb4din

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7 Messages

@XfinityRay​ That is great information.  Thank you!

1 month ago

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user_jb4din

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7 Messages

1 month ago

Thank you to everyone here for assisting me.

Special thanks go out to Ray and Sean for working through the tough situations that developed via direct messaging.  

(edited)

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XfinityRay

Official Employee

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3.5K Messages

We are glad we could get things perfect for you, @user_jb4din. We were able to find the plan that you wanted and get it applied so you will see the updated billing on your next statement. The Xfinity app has your billing statements where you can check on the changes and cost. We appreciate your kind words and the time you spent with us. It means a lot! ❤️ Have a nice evening! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

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