Can not activate Peacock

I am a platinum member and am not able to watch Peacock. Called Customer Service and they said that it is active and to call Peacock. Did that as well and no resolution. How can I get Peacock activated?

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XfinityJorge

Official Employee

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3.2K Messages

10 days ago

user_y70jx6 Hi there! Thanks for using our Forums and contacting us. We are sorry to hear about the issues and we are here to help. What did Peacock advise you of? Also, when you log into Peacock what does the subscription status reflect?

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user_y70jx6

Visitor

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2 Messages

Peacock did follow up with a promo code as a stop gap. Thank you for the follow up.

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6 days ago

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XfinityEmilyB

Official Employee

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3K Messages

user_y70jx6 I appreciate you letting us know about the resolution they were able to provide for your Peacock subscription :). Our forum page is an excellent resource to find answers to all your Xfinity questions, and you can always manage your account, troubleshoot, and get help through the Xfinity app: https://www.xfinity.com/apps. Thank you for your continued loyalty and I hope you have a great rest of your day!

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6 days ago

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Again

Expert

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34.7K Messages

9 days ago

Not Accessibility/disability related. Moved to Customer Service.

Think of handicapped parking

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Customer Service

user_y70jx6

Can not activate Peacock

XfinityJorge

user_y70jx6

XfinityEmilyB

Again

Think of handicapped parking

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