Hello and welcome to Comcast @user_cvc4s3 ! Thank you so much for taking the time and reaching out to us regarding your email deletion concerns. You are in the right place and we are happy to assist you today. We are not able to delete email for you on our end. You would have to delete the emails.
You should offer that as a service. Let's say I wanted to delete my oldest 6 months emails, that would take days, literally. It's a slow agonizing process.
I understand, for security purposes we do not have that option. I been there, I had to delete email from my Gmail that went back all the to 2010, it took me a couple of days to get through a couple of years of emails.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
While I have you here, got another issue. I have 3 email addresses. For the last 3 months sometimes only the primary one will load up. The other two, says empty, then sometimes they will load up. Problem on your end?
Are you using a mail client to access the emails or our direct website?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
You can do this in webmail (https://connect.xfinity.com/) by searching the range of dates you want to delete, then selecting "All/Select all messages", and then Delete.
To search by date range on a desktop or laptop, enter the range in the Search box like this (use a 4 digit year):
2/1/2011-2/28/2019
Your entry and the words "as daterange" should appear. Select that line. If necessary, select the folder(s) to search. You may find that the search doesn't find emails in the Trash folder when you search All Folders. If so and you want to search Trash as well, you'll need to specify Trash instead of All Folders.
If you are using a phone or tablet you may need to open webmail in a browser that offers a "Desktop Site" mode, like Google Chrome. Ex:
And then following the instructions above.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
user_cvc4s3 Are you having issues with them loading in Mailbird, the website or both?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRoberto
Official Employee
•
2K Messages
8 hours ago
Hello and welcome to Comcast @user_cvc4s3 ! Thank you so much for taking the time and reaching out to us regarding your email deletion concerns. You are in the right place and we are happy to assist you today. We are not able to delete email for you on our end. You would have to delete the emails.
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BruceW
Gold Problem Solver
•
26.8K Messages
6 hours ago
You can do this in webmail (https://connect.xfinity.com/) by searching the range of dates you want to delete, then selecting "All/Select all messages", and then Delete.
For general search information see https://www.xfinity.com/support/articles/search-your-xfinity-connect-inbox.
To search by date range on a desktop or laptop, enter the range in the Search box like this (use a 4 digit year):
2/1/2011-2/28/2019
Your entry and the words "as daterange" should appear. Select that line. If necessary, select the folder(s) to search. You may find that the search doesn't find emails in the Trash folder when you search All Folders. If so and you want to search Trash as well, you'll need to specify Trash instead of All Folders.
If you are using a phone or tablet you may need to open webmail in a browser that offers a "Desktop Site" mode, like Google Chrome. Ex:
And then following the instructions above.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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