Cancel account and service

I am trying to cancel my service and the chat box is going around in circles and won’t connect me to a live agent or allow me to schedule call back. Help

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user_a7cik1

Visitor

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3 Messages

18 hours ago

I have tried for two hours to speak with someone via chat and 1-800 and no person answered. I am reporting you to BBB.

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user_a7cik1 Hi there! Thank you so much for using our Forums and for taking the time out of your day to write us over this platform. We are here happy to work together to help you make the changes you need and we are sorry for the trouble you are having. In order to get started can you please send us a DM with your complete name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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user_54ajg0

Visitor

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1 Message

1 hour ago

Exactly.Xfinity is the worst customer service company ever.I signed up for mobile service canceled the line within two weeks.They only made a label 41 of the items they're refusing to make labels to return the other two phones.And now they're billing me and trying to impact my credit.I'm going to have to sue them next they.Refuse to provide labels, and nobody seems to know anything there

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XfinityRichard

Official Employee

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2.5K Messages

Good Morning, @user_54ajg0 Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the issues you are having trying to return the 2 phones along with you billing billed. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 hour ago

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Customer Service

user_a7cik1

Cancel account and service

user_a7cik1

XfinityJorge

user_54ajg0

XfinityRichard

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