Cancel Account

I tried to cancel my account in March because I moved and am no longer using services. I spent an hour on the phone with an agent who would not allow me to cancel due to my member status. After being in the phone so long, i finally accepted the plan to put it on hold. For some reason it was started again last month and i was charged $175 for services i have not used since Feb 22. I spent an hour with a live agent on 6/17 who ensured me the charge would be refunded and my account would be canceled, but it would take 12-15 days. After no update, i am trying this. I will not continue to pay for services i have tried to cancel for months. I have the transcript of my discussion with the live agent, because i asked them multiple times to send me an email or proof that the account would be closed in 12-15 days, but for some reason that was impossible. I would like to provide the transcript so i don't have to have the same conversation over again and waste more time with the AI chat or a live agent, or deal with someone refusing to accept my request over the phone. Please let me know how i can provide the transcript and finally get my account canceled and my money back.