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user_j6gb5p
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Visitor

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1 Message

10/16/2026 4:12 PM

Cancel account

I have been trying to cancel my account for months.  I have had new service.  Anytime I call and speak to someone they say I should receive a final bill and I explain I paid my final bill and canceled service months ago.  I keep getting new bills with late fees and compiled monthly bills.  I am not paying anything. If you don’t cancel my account out completely I will send a cease and desist.

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1 day ago

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XfinitySean

Official Employee

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1.1K Messages

1 day ago

Hi there, and thanks for taking the time to post here on the community forums, user_j6gb5p! I'm sorry that you've had so much difficulty cancelling your account. We're sorry to see you go, but we can absolutely help get your account squared away, and look into backdating the disconnect. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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