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user_ttn299
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3 Messages

Thursday, November 14th, 2024 9:23 PM

Cancel appointment

How do I cancel an appointment?  I didn't want one and the associated said they scheduled one anyway and I could cancel it before the appointment, but no matter who I speak with and the Xfinity assistant I cannot cancel it.  I do not want to reschedule but that is all the automated responses give me...no other option.  

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7 days ago

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XfinitySheila

Official Employee

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802 Messages

7 days ago

 

Hi there! I'm sorry you are having trouble getting this resolved. It is actually quite easy to manage your appointments using our super handy Xfinity App. 

 

To cancel an Xfinity appointment using the Xfinity app, you can:
  1. Download the Xfinity app from the Apple App Store or Google Play
  2. Log in with your Xfinity ID and password
  3. Find your service appointment on the home screen
  4. Tap More Details
  5. Use Xfinity Assistant to reschedule or cancel your appointment

 

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user_ttn299

3 Messages

I've already tried that.  When I go into the Xfinity app or log in online.  I try and cancel and it only gives me an option to reschedule.  I challenge you to try.  I wouldn't be on here if it worked.  Both the texts, Xfinity assistant will only allow me to reschedule.  The service center I spoke to wouldn't take 'no' for an answer and said it is easy to cancel if I didn't need the appointment.  The appointment was actually to check on my stuff even if it's working fine and their is scheduled work in my area for Xfinity.  I was also texting customer service and all they wanted to do was to sell me mobile service.  ALL I WANT TO DO IS CANCEL MY APPOINTMENT so the service guy does make it out and left sitting out at my front door.  I also want to avoid getting charged because I did not CANCEL.

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7 days ago

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XfinitySheila

Official Employee

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802 Messages

 

user_ttn299 I apologize, I am sure that can be quite frustrating. Depending on the user level of your loginl, some features may not be available. No worries, no need to be further flustered, I will get this done for you. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 days ago

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user_ttn299

3 Messages

I left a message on the direct messaging.  Thank you for pointing out another way to get my problem resolved.  I hope this works but have a feeling it will not.  

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7 days ago

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