Visitor
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1 Message
Cancel equipment 'rental' fee
I have made this request at least four times using the app to chat with an agent, and four times I have been promised it would be done. There has been a $34.16 amount on my bill for months which I am not going to pay. It was for a router rental that a tech said would solve a connection problem, and if it didn't I could return the equipment at no charge. It did not solve the problem, and I promptly returned the equipment. Remove the charge from my account, and stop sending me reminders about the bogus 'overdue' amount. I will never pay it, and I am one more annoying email away from canceling my cable and internet service altogether and switching to CenturyLink and Roku.
XfinityFrank
Official Employee
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1.8K Messages
2 hours ago
Hello there, @user_f2f0v6! Thanks for reaching out to us here on the Community Forum. We would be happy to investigate the equipment charge and get it resolved. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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XfinityJustinC
Official Employee
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1.8K Messages
1 hour ago
Hello, @user_f2f0v6 thank you for sending the direct message with the requested information, I was able to locate and will follow up with you there to get that equipment charge reversed for you.
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