Cancel HBO Max!!

I’ve been trying to cancel my HBO subscription for the past three days now. Xfinity guidance tells me to cancel through my flex tv and then flex tv tells me I need to go through Xfinity. So which one is it bc I’m literally going in circles here. Huge flaw, frustrating and impossible, yet with one click I can subscribe.

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Accepted Solution

XfinityJustinM

Official Employee

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388 Messages

4 months ago

Hi @user_kijgq6 , subscriptions sure are easy to sign up for these days. With the amount of options that we have to sign up for these services, it can be a little hard to pinpoint how to cancel these services depending on the path you took to sign up. One of the easiest ways to manage your subscriptions with Xfinity is by visiting xfinity.com/yoursubscriptions, you should be able to locate your HBO subscription here and cancel it.

Please let me know if taking this route helped! 😀

4

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user_kijgq6

Visitor

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2 Messages

Omg thank you 😄!!! The direct link didn’t work but I was able to access it by opening a new browser and typing it in.

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4 months ago

0

XfinityRaf

Official Employee

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1.2K Messages

You're welcome! Glad you were able to cancel your subscription after opening up a new browser window. If you need anything else, please submit a new post, and we will be there to assist. Have a great rest of your day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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user_i34wjk

Visitor

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1 Message

I am having the same problem and the link does NOT work for me even when copying in a new browser. XFINITY app is worthless. Ready to tell them to take my equipment out of my office and buzz off. As described aboe, simple to join (moneyyyyy) but nothing but difficulty trying to canel. Do better XFINITY. I'm 90% done with you

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11 days ago

0

XfinityRaul

Official Employee

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2.4K Messages

@user_i34wjk I appreciate you making us aware that you're having issues canceling yoru HBO subscription. I would be more than happy to help get this removed from your account. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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11 days ago

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user_9l11ne

Visitor

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1 Message

16 hours ago

Being charged 9.99 for hbo max but no option to cancel it. Ive looked everywhere and tried everything

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XfinityJeff

Official Employee

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396 Messages

Good morning @user_9l11ne, and thanks for posting on the Xfinity community forums, I hope you are having a good day so far. I am sorry to hear that you are having issues with canceling the subscription to HBO Max, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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16 hours ago

0

Customer Service

user_kijgq6

Cancel HBO Max!!

XfinityJustinM

user_kijgq6

XfinityRaf

user_i34wjk

XfinityRaul

user_9l11ne

XfinityJeff

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