Hey there, user_388jo7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We certainly hate to you are looking to cancel the services with us, but we would be happy to assist with making those changes with you. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
@user_388jo7 I appreciate you trusting my team to help you close your account. Please be sure to return any devices that were rented from Xfinity to avoid any charges for unreturned equipment. You can take it to any UPS store where they will box it up, print a label, and ship it back to our warehouse free of charge. You can also drop them off at your local Xfinity service center and you can schedule an appointment online to save time in case there's a line.
If your needs change in the future, we would love to welcome you back into the Xfinity family ❤️ I hope you have a great rest of your day!
XfinityAdrienne
Official Employee
•
1.2K Messages
13 days ago
Hey there, user_388jo7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We certainly hate to you are looking to cancel the services with us, but we would be happy to assist with making those changes with you. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityEmilyB
Official Employee
•
1.9K Messages
13 days ago
@user_388jo7 I appreciate you trusting my team to help you close your account. Please be sure to return any devices that were rented from Xfinity to avoid any charges for unreturned equipment. You can take it to any UPS store where they will box it up, print a label, and ship it back to our warehouse free of charge. You can also drop them off at your local Xfinity service center and you can schedule an appointment online to save time in case there's a line.
If your needs change in the future, we would love to welcome you back into the Xfinity family ❤️ I hope you have a great rest of your day!
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