Visitor

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1 Message

Saturday, October 11th, 2025

Cancel internet service

hello. i need to cancel my internet service because i moved back to my parents house bc a family member has cancer. also my parents already have internet. please cancel it. i dont need to talk on the phone bc that's boomer behavior! just cancel it :(

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Official Employee

 • 

2.6K Messages

13 days ago

@user_56vbbook

Thanks for reaching out to us, we do hate to see you leave but under the circumstances we understand your concerns. I'll be happy to assist you with getting your account canceled to get started go ahead and send me a direct message including your first and last name and complete service

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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