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abernalk
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Visitor

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1 Message

05/17/2026 1:24 PM

Cancel Internet Service

Please cancel my internet service. I have already gone to an Xfinity store and canceled with a representative and returned my modem (I have a receipt). However Xfinity is saying I have a new internet bill and to reconnect my WiFi!!! Please cancel my service already! 

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4 hours ago

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XfinityEricB

Official Employee

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3.8K Messages

6 months ago

abernalk Thanks for reaching out to us today about your cancellation of the account concern after doing so in a store. We can certainly assist with making sure it was closed, and fixing any billing errors for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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XfinityEricB

Official Employee

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3.8K Messages

6 months ago

 

abernalk Thanks for reaching out to us directly about your cancellation concern, and happy we could confirm you are all set with the cancellation request completed by the store. Please let us know if you need us again in the future.
- XfinityEricB

 

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egmn15307

Visitor

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1 Message

4 months ago

Can I cancel my service online?

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XfinityJohnG

Official Employee

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3.3K Messages

Thank you for reaching out here. There are options to make that account change with us here or through the Xfinity app. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 months ago

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user_ooh3f3

Visitor

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1 Message

4 months ago

I am currently waiting for a call back to cancel Xfinity voice and want to change my cable channels to basic only. I spoke on live chat at approx. 1145 this morning it is now 246 in the afternoon and have not received a call back. I would like to get this processed. Thank you.

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XfinityAlyssaA

Official Employee

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3K Messages

Good afternoon @user_ooh3f3, and thank you for reaching out on our Community Forums regarding your callback to change your TV package and remove your landline. I'm sorry to hear that you have not heard back yet but our team will be happy to help assist you with your plan changes. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Messaging" icon
  • Click the "Start New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

4 months ago

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user_7wucab

Visitor

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1 Message

4 hours ago

There is no chat bubble or direct messaging icon when I sign in. How do I find it?

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