Hello @user_9fc8rj, thank you for taking the time to leave a post. Sorry to hear that you’re looking to disconnect your Xfinity Internet service. We certainly hate to lose you as a customer, but we understand that circumstances and service needs can change. We’d be happy to help review your account with you and assist with the next steps for getting your service disconnected. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you. Thank you, @EG
How to send us a direct message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
EG
Expert
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121.3K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
•
1.5K Messages
2 days ago
Hello @user_9fc8rj, thank you for taking the time to leave a post. Sorry to hear that you’re looking to disconnect your Xfinity Internet service. We certainly hate to lose you as a customer, but we understand that circumstances and service needs can change. We’d be happy to help review your account with you and assist with the next steps for getting your service disconnected. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
Thank you, @EG
How to send us a direct message:
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