U

Visitor

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1 Message

Saturday, July 5th, 2025 9:50 PM

Cancel Internet Services

Looking to cancel my internet services and hoping to be able to send a direct message to initiate the process.

Expert

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111.5K Messages

10 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Expert

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111.5K Messages

10 hours ago

@user_mf9hga 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

Official Employee

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1.5K Messages

10 hours ago

 

user_mf9hga Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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