Visitor

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1 Message

Saturday, October 4th, 2025

Cancel move

I am needing to cancel a move request.

Oldest First
Selected Oldest First

Expert

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114.1K Messages

22 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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698 Messages

22 days ago

Good afternoon user_shcpz2. I definitely understand situations around moves, change or get delayed. I would be more than happy to assist you with cancelling your move request. I will need some additional information in order to do this. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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