Visitor
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1 Message
CANCEL MY ACCOUNT PLEASE
Hello, I'd like to cancel my Xfinity Internet service effective immediately. I've experienced ongoing connectivity issues, and the replacement modem did not resolve the problem. I would also like to request a refund for the charges related to the period when the service was not working properly. Please process my cancellation and refund request and send me written confirmation once completed. Thank you.
XfinityJanelle
Official Employee
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2.3K Messages
5 days ago
Hey @user_yuszsw , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account. I would be more than happy to offer my assistance looking into this further for you. We are sorry to hear you have had many connections issues regarding the service. We would be happy to work with you on the service issue if you would like. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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