1 Message
Cancel my [edit language] tv services!
This is ridiculous. You can’t speak to a living person no matter what you do. You’re stuck with your service s for the rest of your life apparently. Can’t wait for Verizon to finish setting up in my area so I can switch everything to them
XfinityJustinC
Official Employee
•
1.1K Messages
13 days ago
Hello, @user_oq9dpq thank you for creating a post. You've contacted the right place for assistance with making changes to service, I'm sorry to hear you've been having trouble connecting with a support agent. From experience, I know that when looking to remove service either online or through the Xfinity App may not be an option. I can help with updating service, and since I will need to gather some information to locate your account and we don't want that in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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