Visitor
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1 Message
Cancel my service.... Now
I've already wasted time calling to cancel my service multiple times. Tonight I got another email saying I'm going to have another bill in October for the same service which I've cancelled twice already. Cancel my [Edited: "Inappropriate Language"] services. I'm not paying another [Edited: "Inappropriate Language"] penny and I'm not calling your [Edited: "Inappropriate Language"] technicians for a third [Edited: "Inappropriate Language"] time. This company is an absolute [Edited: "Inappropriate Language"]scam at this point. [Edited: "Inappropriate Language"] for not allowing me to cancel services online or in the app. [Edited: "Inflammatory"]
EG
Expert
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121.3K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemetrise
Official Employee
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512 Messages
2 days ago
Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
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5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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