user_63rk9i My team can help you with your account concerns today.
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Today is August 18th. My service was to be cancelled on July 21st. I keep getting texts that my payment is over due. I don’t want our credit affected by this AND I need labels to send back our equipment!!!
I understand how frustrating it is to still be receiving payment texts after your service was supposed to be canceled. I sincerely apologize for any concern this has caused you, and I want to get this sorted out right away so you don't have to worry about it affecting your credit. Please send me a direct message with your full name and address. I'll look into your account to understand why the cancellation didn't go through properly, make sure those payment texts stop, and get the equipment return labels sent to you immediately. I'm here to help you get this resolved.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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113.2K Messages
28 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityShawn
Official Employee
•
1.9K Messages
28 days ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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