@user_9lavsm Thank you for working with us to disconnect the account. If you do give us another chance to provide your household with services in the future, we will be happy to set that up. I wish you the best on your journey, and thank you for being the best part of Comcast. If any other questions or concerns come, please do not hesitate to reach out to us on the Digital Care Team. We are available over Xfinity Forums 7 days a week between 6:00 am - 1 am EST. Please have a safe and healthy weekend!
We can easily take care of that request for you, @user_58e6zb. Just send our team a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @user_9lavsm. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Accepted Solution
XfinityDena
Official Employee
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4.3K Messages
18 hours ago
@user_9lavsm Thank you for working with us to disconnect the account. If you do give us another chance to provide your household with services in the future, we will be happy to set that up. I wish you the best on your journey, and thank you for being the best part of Comcast. If any other questions or concerns come, please do not hesitate to reach out to us on the Digital Care Team. We are available over Xfinity Forums 7 days a week between 6:00 am - 1 am EST. Please have a safe and healthy weekend!
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user_58e6zb
Visitor
•
1 Message
19 hours ago
I want to cancel my service. The boxes have already been returned. Please send some confirmation the service is cancelled!!!
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XfinityFrank
Official Employee
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2.3K Messages
19 hours ago
Hello, @user_9lavsm. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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