cancel my service

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @user_7lukuz, thank you for taking the time to leave a post.  Sorry to hear you're looking to disconnect your service and have been unable to find an online option to do so. I can certainly understand how frustrating that must be, especially when you signed up online. We'd be happy to help with your disconnect request and review the available options with you. I have also attached a link on how to disconnect, pause, or move your Xfinity services here.  For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you. Thanks, @EG

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.