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Dmm3000
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09/13/2026 4:54 AM

Cancel or change address

I moved and the person I am living with wants to add me as a manager to their new Xfinity plan but when trying to send me an invite it says I already have an active account. I don’t know if I need to cancel my account so they can send me an invite to make a new one or if there is another way for me to be transferred to their account/address.

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11 hours ago

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XfinityBenjaminM

Official Employee

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3.3K Messages

17 hours ago

 

Dmm3000 Hello! Thank you for reaching out. Just so you're aware, only the Account Holder is able to add someone to the account; there is no way to add yourself. Please have the Account Holder go to this link (https://www.xfinity.com/support/articles/primary-and-secondary-accounts), and they can add you if they want you to be able to speak on their behalf. They need to list you as a 'Manager', unfortunately, 'Viewers' can only receive technical support and general information.

 

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Dmm3000

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The account holder was the one trying to add me to their account but on the app when they tried it wouldn't let them because it popped up that I already had an active account when they put in my email. I just had them log into their account on my computer to try again so I could get a screenshot of the message but for some reason when doing it on the browser it allowed them to invite me without an issue so now I have joined. I am not sure why it didn't work last night on the app but did work on the browser this morning but my issue has been resolved. Thank you for the response anyways though.

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11 hours ago

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XfinityTommy

Official Employee

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3.1K Messages

Dmm3000 Happy to hear that it was successful! Apologies to hear that you had a varied experience, but I am happy that you did have success using the browser. Your satisfaction is always our top priority. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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