Visitor
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1 Message
cancel order
I placed an order to change my internet plan but have changed my mind and would like to cancel the order, I can't find anywhere how to cancel the order.
Visitor
•
1 Message
I placed an order to change my internet plan but have changed my mind and would like to cancel the order, I can't find anywhere how to cancel the order.
XfinityThomasC
Official Employee
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3K Messages
4 hours ago
Hello, @user_nmcrpq happy to help get that order cancelled for you. Please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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