Support
Offers
Sign in
Visitor
•
1 Message
09/19/2026 6:37 PM
Hey i would like to cancel my son was playing with my phone and accidentally purchased something
Like
Comment
Follow
Responses
Gold Problem Solver
27.7K Messages
3 days ago
In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and the web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/parental-controls-non-x1 and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.
Official Employee
3.6K Messages
2 days ago
BruceW
Gold Problem Solver
•
27.7K Messages
3 days ago
In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and the web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/parental-controls-non-x1 and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.
0
0
XfinityEricB
Official Employee
•
3.6K Messages
2 days ago
0
0