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user_rlssi7
1st Topic

Visitor

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1 Message

Monday, August 18th, 2025

Cancel Request Email

I received an email stating, “We received your cancellation request, and we’re on it.” 

I did not request a cancellation. How do I stop this?

Question

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Updated 

24 days ago

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XfinityMarcus

Official Employee

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1.8K Messages

24 days ago

@user_rlssi7 thank you for reaching out via Community Forums. When reviewing your account through the online web portal of Xfinity app are you seeing any pending orders or cancellation request listed?

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