Visitor
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1 Message
Cancel service please
I attempted to cancel service via chat yesterday and after about a half hour long conversation, the rep told me it is impossible to cancel without talking to someone. And so I said fine schedule a phone call and the four options he gave me were the next day at either 4:00 a.m. 5:00 a.m. 6:00 a.m. or 7:00 a.m. so I asked to be scheduled a different day for a phone call and he told me those would always be my only option. I would like to cancel my service without being hassled or tricked or trying to be talked back into keeping this ridiculously expensive service I don't need to pay $200 for internet and five TV channels every month I'm done with cable and would like to cancel
Community Best Answer
XfinityThomasC
Official Employee
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3.7K Messages
5 hours ago
Hello, @user_4ejqle
Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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