@user_bw11cf Thanks for adding to the thread. Return any equipment you have to a local Xfinity store. They will ensure it is returned correctly. Send use a message to help stop service, with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_aenzx8
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2 Messages
18 days ago
Where to return rented equipment & cancel service
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