4 Messages
cancel service
Amazingly circuitous process...i want to cancel service. Been circling through phone/chat/xfinity bot. I'm assuming making the process incredibly difficult must be calculated to retain business for those who get so frustrated they just give up. Can I please just cancel? Also, when you reply Xfinity employee, there's not a "DM" button on the forum to reply and get quick help. Maybe too many people found that & they ditched in in favor of the phone/chat/bot runaround?
XfinityAlyssaA
Official Employee
•
1.7K Messages
3 months ago
Good evening @user_fognu9, and thank you for reaching out to our dedicated Communities team on our Forums, we appreciate your time and apologize for the frustrating experience as this is never how we want you to feel. We are sorry to hear that you are looking to cancel your service but respect your decision and see that you are having trouble cancelling through the phone or chat options. We don't want to make this process more frustrating and assure you that our team is here to help.
We can sssist with processing your cancellation. In order to do so, we'll just need to collect a few pieces of sensitive information. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
I see that you have had trouble accessing the DM option previously, do the steps above help? Or, have you tried switching web browsers or clearing cache and cookies? Please also make sure that you are signed in. Rest assured, our team is here to help.
5
0
user_lsi4wn
1 Message
2 months ago
I've also tried canceling by phone (got the run around) and chat was useless. Does messaging them here even work or do they respond telling you to call in.
1
0