Visitor
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1 Message
Cancel service
As title. I've switched to a different provider and need to cancel xfinity service.
I've tried the officially recommended way of scheduling a callback, after filling in the info I get an error message saying "We're having some trouble scheduling your callback."
Saw that making a forum post worked for a few other people. Hoping I can get this resolved painlessly too.
EG
Expert
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107.1K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKrista
Official Employee
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1.5K Messages
1 month ago
Hello @mzling, thank you for taking the time to reach out on social media. You've reached the right department, and I'd be happy to help with making changes to your account.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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user_8zqzgp
2 Messages
1 month ago
I do not have a DM button on the top right
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