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fogcityaddie
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Friday, November 8th, 2024 9:34 PM

Cancel Service

All I want to do is cancel my tv service, but it seems like I need to make a post to have access to DMs.

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14 days ago

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14 days ago

@fogcityaddie 

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
 

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XfinityAirelle

Official Employee

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2.1K Messages

14 days ago

 

fogcityaddie Hi there! We are sorry to hear you would like to cancel service. Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

 

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fogcityaddie

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14 days ago

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XfinityAirelle

Official Employee

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2.1K Messages

@fogcityaddie We have responded to your message and look forward to assisting you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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