Visitor
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1 Message
Cancel service
I work remotely and the daily outages are affecting my ability to work. I need to look at cancelling my service
Visitor
•
1 Message
I work remotely and the daily outages are affecting my ability to work. I need to look at cancelling my service
XfinityBillie
Official Employee
•
2.8K Messages
2 days ago
@cathiem1 Thank you for taking the time to reach out to us here on our Xfinity Forums. I work from home as well, and I completely understand how disruptive an interruption can be. We truly value your business and would be sad to see you go. I'd love the opportunity to see if we can help resolve the interruptions. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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