U

Visitor

 • 

1 Message

Saturday, June 14th, 2025 9:59 AM

Cancel Service

How do I cancel internet service online?

Expert

 • 

111.5K Messages

23 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.2K Messages

23 days ago

@user_mnvzj5

Thanks for reaching out to us. This link https://www.xfinity.com/cancel has great information on how you can cancel your services. But since you've reached out to us on our social media platform I can assist you with cancelling your Internet services as well.  Just go ahead and send me a direct message including your first and last name and your complete service address to get started.

 

Here's the detailed steps to direct message us:

 

  • Click "Sign In" if necessary
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

forum icon

New to the Community?

Start Here