Thank you for reaching out @user_581xva Please refrain from posting any personal information such as your full name, service address, account number etc publicly to keep your account secure.
I am happy to assist you. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list - Type your message in the text area near the bottom of the window - Press Enter to send your message
user_ivvs7f Hi there! We are sorry to hear you would like to cancel service. However, our team can help! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have been unable to cancel tv cable service. Over two hours online and telephone. The automated service gets stuck when I ask for an agent. They seem to make it impossible to cancel service. This is very frustrating and terrible customer service. If I request cancellation via this platform, how do I sent account information privately.
Hi there, @user_itfbyv ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to cancel your services. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We're glad that you were able to get connected and have your concerns addressed! We are always here to assist via the Forums, and the additional instructions below will show you how to create a private message.
(Full credit to @BruceW for this excellent explanation!) Searching for "Xfinity Support" won't work. To send a Peer to peer/ Private chat message message to Xfinity Support: Click "Sign In" if necessary • Click the "Peer to peer chat" icon or https://comca.st/3wjbsKk •Click the "New message" (pencil and paper) icon •The "To:" line prompts you to "Type the name of a person" . Instead, type "Xfinity Support" there • As you are typing a drop-down list appears. Select "Xfinity Support" from that list • An "Xfinity Support" graphic replaces the "To:" line •Type your message in the text area near the bottom of the window •Press Enter to send it See https://comca.st/2Uwyujs for an example
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I need to cancel my service, and Minnesota law requires the ability to cancel online. Apparently I need to post so I have access to the Direct Messaging, so I am doing so here.
user_0zvsqg, Hi there! Thanks for reaching out. We will surely miss your business. I can certainly understand how it is a lot easier to cancel services online instead of having to call. You've come to the right place for help. We are a team of experts who are dedicated to resolving cancellation requests such as this over social media. We can help.
You are correct. Sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. We ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. To further assist with cancelling the account,
please send us a direct message with your first/last name and full address so I can ensure I pull up the correct account. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDena
Official Employee
•
3.8K Messages
4 months ago
Thank you for reaching out @user_581xva Please refrain from posting any personal information such as your full name, service address, account number etc publicly to keep your account secure.
I am happy to assist you. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_ivvs7f
Visitor
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1 Message
1 month ago
Good morning, I would like to cancel my service.
1
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user_itfbyv
Visitor
•
3 Messages
18 days ago
I have been unable to cancel tv cable service. Over two hours online and telephone. The automated service gets stuck when I ask for an agent. They seem to make it impossible to cancel service. This is very frustrating and terrible customer service. If I request cancellation via this platform, how do I sent account information privately.
4
0
user_0zvsqg
Visitor
•
1 Message
18 days ago
I need to cancel my service, and Minnesota law requires the ability to cancel online. Apparently I need to post so I have access to the Direct Messaging, so I am doing so here.
(edited)
1
0