Cancel service

I have moved, no longer need service where I am, and the automated agent on the phone support line refuses to connect me to an agent for 'security reasons'.

I need my service cancelled immediately, and one agent doing this via callback 2 weeks ago has already ignored my cancellation request.

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EG

Expert

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113.2K Messages

26 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_si6a4j

Visitor

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1 Message

26 days ago

I have NOT cancelled Xfinity! I don't know why you think I have but I DID NOT CANCEL!!! {Edit personal information}

(edited)

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XfinityOrlandoM

Official Employee

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2.5K Messages

@user_si6a4j

Thanks for reaching out to us, as a customer myself I would not be happy with my service was cancelled and I didn't request a cancelation.

We'll be happy to get this fixed for you, go ahead and send us a direct message including your first and last name your complete service address

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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26 days ago

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XfinityAdrienne

Official Employee

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1.5K Messages

26 days ago

Good Morning, @mc_9b91f4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with reaching out to us, and certainly hate to see you leave the Xfinity Family! I would be more than happy to help with closing the account, and ensure everything is handled with you. Can you please send us a DM to get started?

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pen and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

A "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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Customer Service

mc_9b91f4

Cancel service

EG

user_si6a4j

XfinityOrlandoM

XfinityAdrienne

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