Visitor
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1 Message
Cancel service
I currently have a plan for two addresses. I would like to cancel service at one of them. I have no equipment to return from that address. I do not want to call in or go to a store. I just want to cancel the service at the one address without having to get hassled but retention or customer service. Please help me cancel it
XfinityQue
Official Employee
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154 Messages
9 hours ago
To move forward with your concern, please send us a direct message with your full name and service address. From there I can authenticate your account and assist you further.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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