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user_7cc4ky Hello there! Thank you for reaching out to our Xfinity Forums Team for assistance with your account and services. I'm sorry to hear you had difficulties reaching us today. It's not our goal to make it a challenge in connecting with us for account support. While we hate to lose you as a customer, we understand that needs change from time to time. I'd be happy to help you with your account today. To begin, please send us a Direct Message with your name, and the service address. 

 

 

Click "Sign In" if necessary
Click the "Direct Message" icon 
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it