Visitor
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4 Messages
Cancel service
I have been trying to cancel my service for several days. I find it amazing that every time I call the 1-800 number for Xfinity and go all the way through the prompts to get to the cancelation department I get disconnected every time. Not once but over 10 times. But if I go through the prompts to sign up for new service I get someone immediately. Coincidentadence?
XfinityJamesC
Official Employee
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2.8K Messages
9 days ago
Greetings, @user_9h7ta1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your support.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_9h7ta1
Visitor
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4 Messages
9 days ago
Even in here you can’t even work the forum to make a full post about it.
it’s not a coincidence. Google it. Millions of people go through the same thing. I want to cancel my service NOW!!!
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