Visitor
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2 Posts
Cancel service
Just trying to be proactive and figure out exactly how to cancel my service as simply and painless as possible.
Visitor
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2 Posts
Just trying to be proactive and figure out exactly how to cancel my service as simply and painless as possible.
Official Solution
XfinityBradM
Official Employee
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1.4K Posts
24 days ago
Thank you for working with our team to get that order in place to have services stopped. Don't hesitate to reach out to us through these forums if you ever have Xfinity questions or concerns in the future!
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user_cg6wtv
Visitor
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2 Posts
26 days ago
Understand if I go the online route I can direct message customer support, but that option isn't available until i post something. So this is it and i still don't see the direct message icon.
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XfinityTommy
Official Employee
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2.9K Posts
25 days ago
Good morning user_cg6wtv. Sorry to hear we are going to lose you as a valued customer. I did notice there was a direct message that was sent over. I am going to circle back with you there now. We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.
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