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user_9m6r9z
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Saturday, June 6th, 2026 4:14 PM

Cancel service

I need to cancel my internet service (I am moving).  I just need to know the process for cancelling on the date that I move out (expected to be on June 15).  How do I coordinate the cancellation to occur on that date?  And can I drop off my equipment at a local xfinity store once this is done?

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Updated 

12 days ago

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EG

Expert

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118.6K Messages

13 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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3.4K Messages

13 days ago

@user_9m6r9z

Thanks for reaching out to us, we do hate to see you go but we understand.

 

I'll be happy to assist you with getting your account disconnected, to get started please send me a direct message including your first and last name and complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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user_9m6r9z

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3 Messages

I'm trying the but the "new message" icon doesn't work.  Any idea why? (I'm signed in and am going to the Direct Message page first.  I see the New Message icon.  I can hover over it and see that it's for starting a new message but nothing happens when i click on it.)

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12 days ago

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XfinityRichard

Official Employee

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3.3K Messages

I do apologize, @user_9m6r9z for the trouble you are having trying to send us a DM. I would recommend trying to clear your cache and cookies, trying a different browser. Try logging off and then back on.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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user_9m6r9z

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3 Messages

Doesn't work on Edge or Chrome (even after clearing cache, cookies, etc.).  Oh well.

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12 days ago

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XfinityRichard

Official Employee

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3.3K Messages

@user_9m6r9z Do you have any type of Ad blocker on the device that you are using? Have you tried, using Incognito/Private Window?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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user_zq9n8p

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This sums up Comcast so well. Their ability to provide service [Edited: "Language"] on every level. Comcast is pathetic. 

(edited)

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12 days ago

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